CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@kngsht.com
or fill in our contact form:
FAQ
01
How much is shipping?
Shipping is based off the weight and dimensions of your order.
03
Has my order been sent yet ?
Please allow for 5-7 days for your order to be processed and shipped. Domestic delivery takes 7-10 days. International delivery can take anywhere from 2-10 weeks. Orders placed during weekends, special promotions, and holidays may take additional processing time due to increased order volume.
05
Part of my order is missing
If you are missing an item from your order, please contact us right away. We recommend double checking your invoice or email confirmation as your item may have been shipped in a separate package.
07
Which methods of payments can I use?
You can use a credit/debit Visa or MasterCard
09
Can I get a refund or make an exchange?
No refunds, exchange only.
02
Fraudulent Orders
Due to the high volume of orders and fraudulent orders we receive - if an order appears to be suspicious we will cancel and refund the order in full.
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04
Can I track my order ?
Once you place your order you will receive an email confirmation with your tracking number.
06
You’ve sent me the wrong items
If you placed an order but received the wrong item, you can return the wrong item for a replacement of the item you did not receive. We will send you an additional shirt design to make up for our mistake.
08
Is there a way to contact you directly?
You can email info@kngsht.com with any questions regarding your order.
10
My order was placed successfully, but why I didn’t I receive an email confirmation?
If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.